How your booking reaches you — nothing is shipped
Service Delivery Policy
Last updated: 26 August 2026
What you purchase
Hotel Nenkalaja sells room reservations and related hotel services. No physical goods are sold on this website, and nothing is shipped to you.
How your booking is delivered
As soon as your payment is completed, your reservation is confirmed automatically and a confirmation email with your confirmation code is sent to the email address you provided. Show the confirmation code at reception when you arrive.
Delivery time
Delivery is immediate: the confirmation email is sent within seconds of a successful payment.
If the email does not arrive
First check your spam or junk folder. If the confirmation is not there, contact us at info@hotelnenkalaja.com or +383 49 220 102 with your name and travel dates and we will resend it right away. Your booking is safe even if the email goes missing — it is registered in our system the moment payment completes.
Questions
For any question about your reservation, write to info@hotelnenkalaja.com or call +383 49 220 102.