Cancellations, refunds, and no-shows
Refund Policy
Last updated: 26 August 2026
Free cancellation up to 24 hours before check-in
You may cancel your booking free of charge up to 24 hours before your check-in date. Cancellations made in time receive a full refund of the amount paid, including the city tax.
How to cancel
To cancel, email us at info@hotelnenkalaja.com or call +383 49 220 102 and quote the confirmation code from your booking confirmation email. We will confirm the cancellation in writing.
How refunds are issued
Refunds are always issued to the original payment method through our payment provider Paysera (or Stripe, where used). We cannot refund to a different card or account.
Refund timeline
Refunds are initiated within 3 business days of the cancellation being confirmed. Depending on your bank or card issuer, it can take 5 to 10 business days for the amount to appear on your statement.
Late cancellations and no-shows
Cancellations made less than 24 hours before check-in, and no-shows, are charged the first night of the stay. The remainder of the booking amount, if any, is refunded to the original payment method.
Questions
If anything about a cancellation or refund is unclear, contact us at info@hotelnenkalaja.com or +383 49 220 102 — we are happy to help.